FAQS

Once we receive your registration information, you will be sent a packet of documents via email. After these documents are reviewed and signed, you can contact us for all of your childcare needs as your childcare coverage begins!
We generally confirm all placements 48 hours in advance in our confirmation system, PARiM. Upon completing your paperwork through Adobesign, you will receive an automated login email from this system for you to check in on your requests. Once care is confirmed, you will be able to review the specialist’s photo.
Yes, we can provide your family with the same ChildCare Specialist every week if you have consistent needs. If your needs are more than 15 hours a week, you would have a part-time placement. If your needs are more than 35 hours a week, you would have a full-time placement. Part-time and Full-time placement status ensures the same Specialist each week as specified.
Yes, we can arrange a meet and greet so your family can meet the ChildCare Specialist we match to your family. We do need an existing reservation to ensure the sitter you are meeting is available when you need them. The hourly rate will be charged for your meet and greet unless you are looking for a part-time or full-time placement. Meet and greets are included in these placement fees.

You are able to cancel your reservation up to 24 hours in advance with no fee. If notice of a cancellation is less than 24 hours prior to the start time of reservation, there is a 2 hour booking minimum charge applied. These fees are used to compensate the Specialist for keeping their time available to assist you.
Each time a ChildCare Specialist cares for your children, they will have a timesheet where they record the time they arrive and the time you arrive back home, if later than the time originally booked until. You will sign to verify the times are correct. We will bill your account twice a month based on the time sheets and compensate your ChildCare Specialists. You will receive an itemized invoice by email each time charges are applied.
Please do not directly compensate the ChildCare Specialists directly for the time they spend with your children.
Yes, you can tip the ChildCare Specialist that cares for your children. Our Specialists do not expect tips but appreciate the generosity. Specialists are compensated an hourly rate through Preferred ChildCare, Inc., but your gratuity can be given directly to them.
If a ChildCare Specialist is in your home on a placement or traveling with your children in their car, you can contact them to ask questions or check in. Please do not contact our Specialists to request them for another job or to meet casually outside of your home. To ensure we provide quality care and meet our guarantee, we need all placement requests to come through Preferred ChildCare, Inc.